Terms and Conditions

Terms and Conditions

1. Introduction and definitions
2. Account Rules, Deposits & Withdrawals
3. Standard Promotional Terms
4. Sports Betting Rules
5. Casino, Live Casino and other Games Rules

   1. General Introduction and definitions

   1.1. All www.zagrosbet.com products are operated by iTains N.V. registered address, Schout bij Nacht Doormanweg 40, Damacor Offices, Willemstad, Curacao a company licensed and regulated by the law of Curacao under the Curacao EGaming with license number 1668/JAZ. 

   1.2. “T&Cs” are the terms & conditions constituting and governing    the contractual relationship, as stated herein, and which the parties, as    stated herein, hereby agree upon.

   1.3. A "Client" is an individual, having an account, therefore, a    contractual relationship with the company.

   1.4. An "Account" is an account held by a Client, for bona fide    transactions, with a strict aim to establish a normal commercial    relationship with the company and with the strict purpose of conducting    betting and other gaming and gambling transactions.

   1.5. The "Governing Authorities" are the authorities of Nigeria. The    "Governing Law" is the law of Nigeria.

   1.6. "Force Majeure" refers to any occurrence or condition beyond one's    reasonable control which leads to a delay or default in the performance to    the affected party's contractual obligation and shall, for the purposes of    the T&Cs, include Acts of God, Government restrictions (including the    denial or cancellation of any necessary license where such denial or    cancellation is made through no fault of the affected party), wars,    insurrections and/or any other cause beyond the reasonable control of the    party whose performance is affected.

   1.7. All trademarks, service marks and trade names as well as images,    graphics, text, concepts or methodologies (collectively the “Intellectual    Assets”) found on the Website, the Client Application and the material    contained therein are the exclusive property of The Company and/or The    Company suppliers and partners. The Client is not entitled to exploit or    otherwise use any Intellectual Asset for whatever purpose, except for what    is allowed by law. 

   2. Account Rules, Deposits & Withdrawals

   2.1. An individual applying for registration in order to become a Client,    warrants and represents that any information provided in its application    form is true and correct. The Company will not register any individual,    where that individual has already been registered the Company will cancel    that individual's registration as a Client if it becomes aware that    individual has provided false information when registering as a Client.    Full name, email, residence address and phone number must be real and    possible to be verified, if requested. Important notice: Name,    username and currency cannot be changed post account creation.

In order for the Client to request withdrawals, remove all initial    limitations and have full rights in the promotions, the account must be    verified. For the account verification The Company will request the    following details:
- Client’s ID for age verification (players under eighteen (18) years of    age are not accepted)
- Client’s proof of ownership of the mobile number and place of residence    (electricity bill)
- Client’s valid e-mail address (Client’s email address has to be unique)
- Client’s proof of ownership of the payment method used for funds deposit    in The Company

   In case the Client has changed place of residence, telephone number or any    other element of his data, he/she is obliged to immediately inform the    company, so the new data can be updated.

   2.2. An individual applying for an Account acknowledges and accepts:
- The “T&C” as currently published on the website, as well as any    possible future changes
- Any regulatory provisions or other decisions made from time to time by    the Governing Authorities;
- The Company customer support is available in English. In any case of a    dispute between a Client and the Company, only the English version shall    prevail and used.

   2.3. The Company reserves the right, at its own discretion, at all times,    to:
- Decline to open an Account and/or to close an existing Account, without    any explanation whatsoever;
- Decline to accept or limit deposits without any explanation whatsoever;
- Suspend Client’s account and/or cancel the participation of a Client in    promotional activities, competitions or other services, whenever The    Company is of the opinion that there are legitimate concerns that an    account is, has been or may be used for illegal, fraudulent or dishonest    practices.
- Suspend and/or cancel the participation of the Client in the Services,    and/or forfeit and/or confiscate funds available on his/her Client Account    if the Client is found cheating, or if it is determined by the Company that    the Client has employed or made use of a system (including machines,    robots, computers, software or any other automated system) designed or    suitable to defeat the Client Application, and/or the software used to    offer the Services
- Hold or charge any Payment method fees or expenses, from the Client’s    account, for all previous deposits and withdrawals, plus any    administrational or legal costs the Client provoked for any reason,    whenever The Company is of the opinion that there are legitimate concerns    that an Account is, has been or may be used for illegal, fraudulent or    dishonest practices.
- In case of a possible refunding to the client in regards to the above    mentioned cases, the maximum refund is limited to the last deposit minus    the deposit and withdrawal fees.

   2.4. The Company accept clients:
- Being 18 years old or older;
- Being residents of Nigeria and wagering in currency of Nigerian Naira    (NGN)
- Not working or contracted with any legal entity which is part of the same    group as The Company, meaning other entities being, directly or indirectly,    linked with the Company, or with The Company's third party suppliers;
- Not being professional punters, betting syndicates, traders, professional    athletes and players wagering for the sole scope to take advantage of    “inside” information.

   2.5. Only one Account can be opened at a time per person, mobile number and    email address. In the event that we suspect that:
- A Client is opening multiple accounts (using same or similar names,    address, telephone, e-mails, same or similar dynamic IP address, computers    or other devices);
- A Client is acting as a part of syndicate (using same or similar names,    address, telephone, e-mails, same or similar IP address, computers or other    devices, acting on same or similar pattern);

   The company reserves the right to block the relevant Account(s) held by the    Client or the Syndicate and report the incident(s) to the relevant    Authorities. Following an internal investigation, The Company has the right    to cancel bets, forfeit winnings, and deduct bonuses from all relevant    accounts. The Company also reserves the right to reallocate all the funds    in the different superfluous Accounts to a single Account and to delete the    remaining superfluous account(s). Any bonus given to the superfluous    Account(s) will not be transferred.

   2.6. Any legal claim or dispute arising under or in connection with the    Contract shall be settled in accordance with the Governing Law of the Place    of the Contract. In the event of a dispute, it is advisable that the    Account Holder lodges a complaint with customer service using the contact    details in the Website. The parties should do their utmost to reach an    amicable settlement within a reasonable time. The client may also lodge a    complaint within 6 months. The complaint must    contain clear and unequivocal information about the complainant's identity    and shall give all the relevant details that gave rise to the complaint.

   2.7. The Company shall not accept a wager from a Client unless an Account    has been established in the name of the Client and there are adequate funds    in the Account to cover the amount of the wager; or funds necessary to    cover the amount of the wager are provided in an approved way.

   2.8. All winnings will be credited to the Client’s Account. Withdrawals    from the Account, in the extent of the original deposit amount, are made    using the same payment method as was used for the original deposit. For    instance, if a deposit was made with a credit card, at least an amount from    the winnings corresponding to the original deposit amount will be withdrawn    to the same credit card whereas the remaining winnings amount may be    withdrawn by using any other payment method (subject to the company’s sole    discretion). Withdrawals will only be made to a credit card, a bank account    or an e-wallet account held in the Client’s own name. Nevertheless, The    Company reserve the right to use an alternative payment method for    withdrawal at its sole discretion.

   2.9. When a Client wishes to withdraw funds he had deposited on his    Account, but has not wagered them in any game or sport betting offer, at    least one time for the amount of the initial deposit, The Company reserves    the right to refuse to transfer the funds to another bank account than the    one the funds originated from, if The Company suspects a fraud and/or money    laundering.

   2.10. The maximum winnings on a sports bet slip are 10,000,000 NGN. The    maximum weekly paid winnings across all products (sports, virtuals, casino,    etc) 50,000,000 NGN. In case a client reach higher winnings, the subsequent    slips will be considered as lost and adjusted accordingly.

   2.11. The Company reserves the right to charge for withdrawals for    administrative cost plus any commission due to third parties, as indicated    on the Website, or exceptionally to clients may not use their funds for    wagering.

   2.12. Clients acting on behalf of third parties or aiming to a professional    wagering, price arbitrage or with the sole purpose of trading affiliate    commission may have their withdrawals partially or totally declined,    especially if their wagering pattern has the aim to harm financially the    company.

2.13. The minimum balance on an online account is 0 NGN.

2.14. Any legal claim or dispute arising under or in connection with the Contract shall be settled in accordance with the Governing Law of the Place of the Contract. In the event of a dispute, it is advisable that the Account Holder lodges a complaint with customer service using the contact details in the Website. The parties should do their utmost to reach an amicable settlement within a reasonable time. The client may also lodge a complaint within 6 months to www.curacao-egaming.com or using the e-mail [email protected] address. The complaint must contain clear and unequivocal information about the complainant's identity and shall give all the relevant details that gave rise to the complaint. 

   3. Standard Promotional Terms

   3.1. The terms contained in this document (Standard Promotional Terms)    apply to all promotional offers available through the Website (each a    Promotion) and, together with any applicable specific promotional terms,    which may also be referred to as "Key Terms", set out on the individual web    landing page for the relevant Promotion (Specific Promotional Terms), form    a legal agreement between the Client and The Company and can only be    amended with our consent. By participating in any Promotion, you are    indicating that you accept and agree to be bound by the Rules.

   3.2. In the event of any conflict or inconsistency between these Standard    Promotional Terms and the Specific Promotional Terms, the Specific    Promotional Terms shall prevail, followed by these Standard Promotional    Terms, but only to the extent necessary to resolve such conflict or    inconsistency.

   3.3. Unless otherwise indicated, participation in each Promotion is limited    to one per person, family, household, address or organization to whom The    Company sends the Promotion. The Company reserves the right to restrict    participation in certain Promotions to players who fulfil specific    selection criteria. Where a Promotion permits multiple participants, The    Company reserves the right, in its sole discretion, to limit the number of    participants.

   3.4. Bonus money and any winnings derived from those bonus money belongs to    The Company and it is on its sole discretion to remove those bonus money    and winnings derived at any time. In the event that you withdraw funds in    respect of which you have received a Bonus, without having met any    applicable release requirements, cash out restrictions or general    eligibility criteria, you shall forfeit the entire sum of the Bonus and any    winnings resulting from this Bonus and The Company shall be entitled to    deduct this from Client’s account.

   4. Sports Rules

   4.1. General Betting Rules

   The outcome of a market is settled once this is determined. If a market is    not determined during the game, the company settles the result of the game    once the normal duration (regular time) of the match is concluded, unless    stated otherwise on market description on website.

   Example 1: Match winner 1X2 market of an event is determined after the end    of the normal duration (regular time) of the event. Football (Soccer) 1x2    Match Winner is determined after the 90 min, including any extra minutes    called by the referee of the match as “normal duration”

   In case an event is driven to Overtime (when regular time does not decide    the winner) all markets clearly state that are subject to “include    overtime” are paid after the completion of the Overtime. Any penalty kicks    (or other decider) may follow, is not taken in consideration, unless    clearly stated in the market.

   Events not started on time for any reason or even postponed maybe kept open    and all bets remain valid if those kick off (start) within the next 48    hours from the official start time. In any other case, the company    reserves, at its own discretion, the right to void all bets of such    postponed events and refund the stakes to the customers.

   Events abandoned after its starting time and get continued from the    organizer within 48 hours from the official start time, the company    reserves the right to keep all bets valid and settle according to this    result.

   Events abandoned after its starting time and not get continued from the    organizer within 48 hours, the company will settle all determined markets    decided in the pitch and void the rest by refunding stakes to customers.    However in cases like that, the company reserves, at its own discretion,    the right to void all bets of such abandoned events and refund the stakes    to the customers.

   On above general rule there are exceptions as in:

   Tennis games will be kept open with all bets valid until the officials or    organizing body declares a winner. In such case, the 48 hours rule is not    valid. However and in case of a player retirement, all markets determined    in the pitch are settled accordingly and all the rest declared void and    null. For avoidance of doubt if a tennis player retired before last point    concluded, the match winner market is void, but all markets related to    specific sets or games that determined, are settled accordingly.

   Baseball games when two teams are playing 2 games in a row are considered    as Game 1 and Game 2 and will be settled as chronologically played with all    bets valid. For avoidance of doubt if Team A play vs Team B twice, the    result of Game 1 will count for bets offered on Game 1 as originally    scheduled and result of Game 2 will count for bets offered on Game 2, as    originally scheduled. The 48 hours rule is valid.

   (e.g. if a football match is abandoned in the second half, the markets of    the first half will be settled normally).

   (e.g. in the example above, the markets of the second half have not    decided) will be void and stakes will be refunded to customers

   4.2. The company reserves the right not to accept all or part of a bet    without providing a reason to the customer. If a bet is not accepted,    customer’s stakes are refunded

   4.3. Before an event start, the company reserves, at its own discretion,    the right to void or cancel part or whole, of a bet even after its    acceptance without providing any reason to the customer.

   4.4. After the event start, the company reserves, at its own discretion,    the right to void or cancel part or whole of a bet, even after its    acceptance if there is a valid reason for this, such as:
- mistake in the wording (palpable error) of the event or the odds, or    starting time.
- the customer attempt to bypass company limits (potential payout) and risk    management by placing multiple identical or similar bets or opening    multiple accounts
- the customer is getting advantage of any public announcement or secret    information he has access to that determines the outcome of the bet.
- the customer combined related bets.
- the customer is actively participating in the event, such as Players,    Referees, Managers or has direct or indirect relationship with events    participants.
- the company suffers a technical error offering wrong odds or events.
- any other valid reason duly communicated to customer upon request.

   4.5. Our company reserves the right to cancel all bets of an event, if    there is any change regarding the venue of the event.

   4.6. Our company reserves the right to cancel all bets if there are radical    changes in the circumstances of an event such as the length of playing    time, the distance in a race speed or the number of periods, etc.

   4.7. Explanation of specific Betting Types

   Scorers: First, Last, Anytime Scorer

   Bets apply to regular time only. Own goals (based on official authority)    omitted or count as “no Scorer” if the game has only “own goals”.

   Betting First Goalscorer will be considered lost if a player never play or    comes in the pitch after the first goal of the game has been scored, except    in the case of an own goal, which is ignored.

   Bets on Last Goalscorer will be considered lost if a player never plays.    Player to score apply for any player, whatever the time he entered the    game.

   Bets on Anytime Goalscorer, apply to any player involved in the game,    regardless of the time they enter the game. Bets on Anytime goalscorer will    be considered lost if a player never play.

   In case a match is abandoned but there has been at least one Scorer, bets    on the first Goalscorer apply and bets on the last goalscorer are void.    Anytime Goalscorer market for this player is settled as winner and bets on    other players are void.

   Head 2 Head Bets

   Predict which of the participants will occupy the highest position or will    have better results or more points. In order for these bets to stand both    participants must actively participate in the event. In case the two    participants achieve the exact same winning result and therefore achieve a    tie, all bets are void.

   Outright Bets

   Predict which of the participants (3 or more) will occupy the highest    position or will have better results or more points. In order for these    bets to stand all participants must actively participate in the event.

   If one or more participants will not participate in the event, the odds on    the rest participants are recalculated and settled with a reduction in the    odds, by applying the probability of the missing participants to the rest    participants applying the same margin.

   If two or more participants achieve exact same winning result and therefore    achieve a tie, the applicable odds will be equal to the accepted odds    divided by the number of tie participants (eg with initial odds 2.70 and    three tie participants the final odds will be: 2.70 / 3 = 0.90), unless the    official governing body chooses only one winner with an additional    statistic criterion (e.g. assists).

   Booking markets

   A yellow card counts as one card. A red card counts as two cards. If a    player get one yellow plus a second yellow driving to a red card, this    counts overall as three cards. As a result, a player cannot receive more    than three cards. Settlement will be based on all available card data that    appear during the normal playing time of an event .Cards shown after the    final whistle will not be taken under consideration. Cards in non-playing    players (players that have already been replaced, coaches, players on the    bench who have not taken part in the game) are not taken under    consideration.

   Booking markets with points

   A yellow card counts as 10 points and the red and the second yellow-red as    25. The second yellow for a player that leads to a red card is not counted.    As a result, a player cannot receive more than 35 points. Settlement will    be based on all available card data that appear during the normal playing    time of an event .Cards shown after the final whistle not be taken under    consideration. Cards in non-playing players (players that have already been    replaced, coaches, players on the bench who have not taken part on the    game) are not taken under consideration.

   Corners

   A corner gets counted for the relevant market settlement only in the case    it has been executed. Corners won by the teams but not executed do not    count for market settlement.

   Intervals

   First interval is considered the time period from 00:01 until the    completion of the minute indicated as the end minute. For avoidance of    doubt the interval 1-15 min is considered the period from 00:01 to 15:00

   Last interval of a time period is considered from the minute indicated    until the end of the period as this decided by the referee. For avoidance    of doubt the interval 30-45 min is considered the period from 30:01 until    the end of First Half. The interval 75-90 min is considered the period from    75:01 to the end of the Full Time.

   5. Casino, Live Casino & Games General Rules

5.1 All bets placed on the Casino are placed respectively on the servers of    3rd party providers depending on the provider of the game in which the bet    is placed. The Company is licensed by the Casino Games Providers to    represent, promote, and market the Casino games. The Company receives,    holds and pays funds in relation to an Account Holder for the purpose of    transactions and settlements with the Casino

5.2 All Casino games are highly trustworthy and verified from authorities    to prevent any potential hacking action. However technology loopholes not    related with our company may give the ability to specific users to take    advantage of such loopholes. Irregular winnings or betting patterns will be    investigated and The Company reserves the right to confiscate any winnings    made under such pattern.

5.3 Casino games are running with a low margin on clients’ benefit. In    addition to that, bonuses may be awarded and further reduce the margin of    the company. If bonus rules are misspelled or omitted by any client who    takes advantage acting in a fraudulent attitude alone or as a syndicate,    The Company reserves the right to confiscate any winnings made under such    pattern.

5.4 The Client hereby agree that in case of win a jackpot in relation to    any casino game offered in The Company, the winnings may be awarded once    the Casino provider verifies and accepts it. The Company has insured    Jackpots with the Casino providers therefore all winnings are paid through    the global pools. For the avoidance of any misunderstanding, the Client    will receive the winnings once the casino provider has transferred the    relevant funds to The Company.

5.5 The following territories are restricted for NetEnt games:

1. Absolute Restriction 

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. 
Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America. 

2. Blacklisted Territories 

All NetEnt Casino Games may not be offered in the following territories: 
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe. 

3. Blacklisted Branded Games Territories 

The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above: 

3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: 
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine. 

3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: 
Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America. 

3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: 
Indonesia, South Korea. 

3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: 
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela. 

3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: 
Cuba, Jordan, Turkey, Saudi Arabia.

4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: 
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.